GENERAL SHIPPING POLICY:
The following terms apply to all shipments made in Colombia:
The prices published on the site do NOT include shipping costs and are reported in the final rate depending on the destination, which will be added to the value of the coffee price and is reported at the time of purchase. Product prices may change at any time without prior notice.
The customer agrees to provide a valid address that can be found within the country where the order can be delivered. In the event that the client provides an address that is not located by the transport company, any other additional costs will be covered by the client himself.
All shipments made by us are perfectly packaged; In the event that your order is delivered with physical damage by the carrier, we would appreciate adding a note when signing the delivery compliment to the transportation service employee indicating that the package shows signs of abuse (open box, beaten, perforated , wet, etc.); without this note you receive the package accordingly. If the transportation service employee does not allow you to make a note on the delivery manifest, you should NOT receive the package.
If you suspect that the box that the transportation service employee is giving you does not contain what you bought either because of the weight or size of the packaging, you should NOT receive it indicating to the transportation service employee the reasons in writing in the compliment of delivery and must report it to us immediately to clarify your order.
The distribution area of our products is limited to Colombia only. We deliver in all Departments where there is coverage through the transport company with which we have shipping service and likewise, we totally depend on the conditions of each of them in terms of security, risk areas, weather conditions or social order.
Once your order has been processed if it is in stock, your products will be shipped no later than the next business day (Monday to Friday), they will be delivered in a period of 2 to 7 days depending on the final destination.
The delivery time of the product begins when the order is released, once the payment method has been validated and will depend on the destination site, between 2 and 7 calendar days.